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Statistical Reports

Vermont 211 Web Usage Reports

ReferWeb Reports is for tracking and reporting how the public is using the Refer Web search engine. The application allows the user to select the date and time range for each report and view statistical data such as searches performed, visitor locations, visitor age, sex, etc. Click on the link below to get started.

Vermont 211 web reports

Statewide Contact Summary Report

Our statewide call summary report compares the percentage of the population from each county to the percentage of 211 inquiries from that county.

Statewide Contact Summary Report


Monthly Statistical Reports by County

Our statewide referrals by need report contains aggregated data on the needs of 211 callers throughout Vermont by category of need, including numbers of referrals made within each category of need.

Statistical Reports by County


Vermont 211 Afterhours Emergency Housing Report

Vermont 211 partners with the Agency of Human Services (AHS) to provide after business hours emergency housing assistance. AHS calls are routed to Vermont 211 from 4:30 p.m. to 7:45 a.m. daily and on weekends to provide 24/7 access to the existing emergency housing services. Vermont 2-1-1 adheres to strict protocols outlined by AHS program guidelines.

Vermont 211 Monthly After Hours Emergency Housing Report


Vermont 211 Top Service Requests

Vermont 211 works with 2-1-1 counts to display all the top service requests. Click the link below to learn more.

2-1-1 Counts

Vermont 211 SPECIAL Reports

2021 Annual Infographic Vermont 211

2019-2020 Homeless Contact Report

A Year of COVID-19 Pandemic Response

If you do not see the report you are looking for, or if you would like a customized report based on a specific need category, please dial 211 or email us at