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Printed Directory Policy

Requests for a listing from our database to be used in a printed directory are discouraged. 

Certain exceptions apply:

  • Directories can be run for project-specific requests (e.g. a list of food shelves statewide for the purpose of service analysis.)

  • Directories can be run for community partners, or agencies that share a Memorandum of Understanding (MOU) with 211.

Due to software constraints, Vermont 211 is unable to customize portions of the database in order to format directories.

It is a given that printed directories are outdated as soon as they are published. Our Database Curators are continually updating our database. The best way to get up-to-date and accurate information is to call the 211 number. Our trained Community Resource Specialists will help callers by listening to their needs in a non-threatening, non-judgmental manner and helping them make informed decisions about possible solutions.

Alternately, you may use the searchable online database by using the Community Resource Directory shown on the Homepage as "Explore our resources" or under the Resources menu, select Community Resource Directory.

Technology, software, and staffing are geared to the person seeking services. We encourage agencies and their clients to dial 211 for assistance. The service is confidential and available 24/7.