Our History

1970

HOTLINE FOR HELP

Hotline for Help is established as a volunteer hotline and community Information & Referral (I&R) service for Vermont's Windham County residents.

1997

HELPLINE

Hotline for Help merged with United Way of Windham County to maximize the resources of both organizations to meet community needs, becoming Windham County United Way’s HELPLINE Program.

1999

Partnerships

United Ways of Vermont, Vermont Agency of Human Services, Area Agencies on Aging, Vermont Department of Libraries, E-911, and other service providers begin planning for the development of a 211 service for Vermont.

2001

Get Info

GET INFO Champlain Valley was established at United Way of Chittenden County as a community I&R service for Chittenden County residents.

2002

Get info and helpline

GET INFO and Helpline were merged to form the foundation of a statewide database and information & referral service.

Website

The Vermont 211 website is launched and includes a searchable database of services.

2004

VT Public Service Board

VT Public Service Board approves United Ways of Vermont as the designated service manager of 211 in Vermont.

2005

211 in Vermont

211 in Vermont was officially launched by United Ways of Vermont on February 11th.

2006

Service Expanded

Vermont 211 expanded service hours to 24 hours a day, 7 days a week.

2009

H1N1 ASSIST

Vermont 211 Assists the Department of Health with H1N1 (Swine Flu) public inquiry calls.

2010

Ceritified

Vermont 211 is awarded a Certificate of Accreditation from the Alliance of Information and Referral Systems.

Emergency Housing

The Agency of Human Services' Department for Children and Families - Economic Services Division contracted with Vermont 211 to respond to emergency housing requests during after hours and on a 24-hour basis during weekends & holidays to provisionally house people experiencing homelessness.

2011

tropical storm irene

Vermont 211 took reports of property damage from Vermonters and passed the information on to FEMA, resulting in a speedy federal disaster declaration. There were over 1,500 reports of damage received in response to the spring flooding followed by Tropical Storm Irene in August.

2015

Help Me Grow VT

Vermont became a Help Me Grow affiliate state, thanks to a partnership between the Vermont Department of Health and Vermont 211.

Reaccreditation

Vermont 211 received its first re-accreditation

2020

15th Anniversary

Vermont 211 turned 15 on February 11th, 2020!

2021

re-accredidation

Vermont 211 was re-accredited for a second time.

2022

LAUNCH

Newly redesigned Vermont 211 website launched!