Job Opportunities

Information & Referral Specialist - Full-time

Vermont 2-1-1, a statewide comprehensive Information and Referral Program of the United Ways of Vermont is growing. We are seeking a full-time Information and Referral Specialist.

An image of a table surrounded by chairs and a Vermont 2-1-1 banner in the background.

What is an Information & Referral Specialist?

An I&R Specialist is a client-focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone, email & text message for clients with complicated needs. A successful I&R Specialist knows the importance of compassion, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

The ideal candidate will have a Bachelor’s Degree in Human Services or related field, an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services, or comparable High School diploma with 3+ years experience in social service and/or a contact center environment.

Computer experience is required and database software experience is preferred. Must be able to handle crisis situations and deal with difficult inquirers. The ability to work a flexible schedule including early evening hours is essential.

Interested persons should provide a cover letter and resume to

Applications will be accepted until position filled.

United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

Additional information