2-1-1 Statistical Reports
Vermont 2-1-1 Annual Report
Since it's launch by the United Ways of Vermont in 2005, Vermont 2-1-1 has greatly expanded access to health and human services for Vermonters. Before 2-1-1, parents, guidance counselors, and even service providers themselves, were making call after call to find help, getting transferred again and again. Before 2-1-1, vulnerable populations - such as non-English speakers, low-income individuals, and families in crisis - often gave up long before they found help. Today, 2-1-1 is there 24/7 to connect people with the information and services they need. Please take time to review our accomplishments and parternships of the last year, as illustrated in the following pages.
Utility Assistance Report
Vermont 2-1-1 logs calls from people worried about or unable to pay for heating fuel, cooking fuel and electricity. 2-1-1 Information & Referral Specialists provided needs assessment, problem solving support, information, and referrals to services – including seasonal fuel assistance, crisis fuel programs, discount fuel program, temporary financial assistance, budget counseling, weatherization, consumer assistance, and energy conservation information. 2-1-1 Information and Referral Specialists collect demographic data on a regular basis from a sampling of callers:
Vermont 2-1-1 Afterhours Emergency Housing Report
Vermont 2-1-1 partners with the Agency of Human Services (AHS) to provide after business hours emergency housing assistance. AHS calls are routed to Vermont 2-1-1 from 4:30 p.m. to 7:45 a.m. daily and on weekends to provide 24/7 access to the existing emergency housing services. Vermont 2-1-1 adheres to strict protocols outlined by AHS program guidelines.
Statewide Monthly Statistical Reports
Our statewide call summary report compares the percentage of the population from each county to the percentage of 2-1-1 inquiries from that county.
Our statewide referrals by need report contains aggregated data on the needs of 2-1-1 callers throughout Vermont by category of need, including numbers of referrals made within each category of need.
Monthly Statistical Reports By County
County statistical reports contain aggregated data on the needs of 2-1-1 inquirers by category of need, including numbers of referrals made within each category of need.