Community Partnerships & Projects

Vermont Agency of Human Services (AHS) – Vermont 211 is the designated Information and Referral Program for the Vermont Agency of Human Services (AHS). 

Help Me Grow – a specialized call center within United Ways Vermont 211, helps families with children who are at risk for or experiencing developmental delays or behavioral health issues find appropriate services.  Help Me Grow PSA     Fast Facts

AHS District Leadership Teams – The AHS District Leadership Teams were set up to enable the AHS Field Service Directors to collaborate effectively with their local partners.  The teams are comprised of key AHS subcontractors and other key agencies get together with the AHS Field Service Directors to advise the group on local AHS priorities and identify ways to improve and coordinate services and outcomes.  These teams were created as a result of a reorganization of AHS.  The 211 Director and 211 Resource staff attend these meetings throughout the state.

Aging and Disability Resource Connection (ADRC) – Vermont 211 is a core partner agency in the ADRC.  Both the ADRC and the Statewide Information, Referral and Assistance Coordinating Council (SIRACC) have similar missions and share some of the same members.  The differences lie in the populations served and the functions of each group. The ADRC focuses on providing information and access to services for older Vermonters, younger adults with physical and developmental disabilities or persons with traumatic brain injury and is currently being piloted in two regions of the state through 2008 with hopeful statewide expansion in the future; whereas the SIRACC crosses all populations and is currently a statewide effort.  The collaboration between the two groups has helped to keep consistent communications about the role of each.

Continuums of Care (State and Local) – The Continuum of Care (CoC) is a set of three competitively-awarded programs created to address the problems of homelessness in a comprehensive manner with other local, state and federal agencies. They are funded through HUD (Housing and Urban Development).   Project: Volunteers from GE Healthcare have created a web-based tool to track shelter beds.  This project was inspired by 211 Community Resource Specialists, as they would have to make several calls to shelters to find an open bed when receiving a call for shelter services.  The Statewide Homeless Coalition (CoC) endorsed the project and has had input in further development of the tool.  Vermont Coalition to End Homelessness

Regional Hunger Councils – Hunger Free Vermont has developed regional hunger councils made up of area leaders and service providers who meet regularly to learn about local hunger and existing resource, identify opportunities for improvement and strategize about local solutions. Vermont 211 staff participate as members of local councils.

Integrated Health Services (Blueprint for Health) – The mission of Blueprint for Health is to establish a statewide system of care that improves the lives of individuals with, and at risk for, chronic conditions.  The Blueprint for Health has a foundation that intends to strengthen by broadening its scope and coordinating the initiative with other public and private chronic-care coordination and management programs. Vermont 211 staff serves on the Community Component Committee.  Funding comes from the State of Vermont.  The project promotes Vermont 211 as the number to call for "Get Moving" and "Eat For Health."  Inquirers into these programs may also receive additional referrals for exercise and healthy eating when they make this call.

Creating Assets, Savings and Hope (CASH) – The CASH Coalition of Chittenden County assists low and moderate income residents to achieve their financial goals through free tax assistance and asset-building opportunities, such as money skills training, Free Credit Report Day, and more.  Funding comes from grants and corporate sponsors.  Vermont 211 partners with the CASH Coalition and the Volunteer Income Tax Assistance (VITA) program to promote free tax preparation for Vermonters with an income below $50,000.  Callers from Chittenden County can be directly transferred to a tax appointment scheduler for tax sites within the county.  Callers may also learn about Earned Income Tax Credit (EITC).  Vermont Financial Funk    

Local Emergency Planning Committees (LEPC) – VDH is the state’s lead agency for public health policy and advocacy. Vermont 211 has been promoted as the number to call for information regarding many public health awareness campaigns such as: Methamphetamine Awareness, Vermont Smile (oral hygiene), Abstinence Education Awareness, Chloramine awareness, H1N1 (Swine Flu) inquiries, Daily Multivitamin awareness, Parent Up Vermont (Underage Drinking in Vermont) and participation with pandemic flu drills.  A staff member of the VDH has been designated as the Vermont 211 Liaison and serves on its Advisory Board.  Tips From Parents Like You

Local Emergency Planning Committees (LEPC) – There are 13 LEPC’s across the state.  LEPCs must develop an emergency response plan, review it at least annually, and provide information about chemicals in the community to citizens.  Plans are developed by LEPCs with stakeholder participation.  Five Vermont 211 staff members attend meetings and often volunteer to serve on sub-committees.  Funding comes from Vermont Emergency Management. 

Military Family and Community Network (MNCN) – The MFCN of Vermont exists to help veterans, active and reserve military, and their family members.  Vermont 211 is promoted as the number to call for information and resources.  Vermont 211 staff participate in workshops and attend regularly scheduled MFCN meetings.  The MFCN is a partnership that includes many stakeholders, including the Veterans Administration, Vermont Agency of Human Services, Vermont National Guard, Vet Center, National Center for PSTD, Vermont 211 and other local providers.

State Emergency Response Commission (SERC) – The mission of the SERC is to protect public health, safety and the environment by ensuring effective and efficient use of resources to plan for the response to all hazards incidents including natural and manmade hazards, and hazardous materials.  The SERC also ensures that citizens are provided emergency and hazardous chemical inventory information upon request in accordance with state and federal law. In carrying out this commitment, the SERC fosters inter-governmental coordination at the local, state and federal levels. The Director of Vermont 211 attends quarterly meetings of the SERC.

School Crisis Teams – The Statewide School Crisis Planning Team has encouraged schools to contact Vermont 211 with information about incidents that occur affecting the safety of students.  If there is an incident, parents can contact Vermont 211 for information on evacuation, lock-downs and rumor control.

Vermont Emergency Management – In support of State Support Function 14 (SSF14) - Public Inquiry - Vermont 211 answers the Vermont Emergency Management Public Inquiry Line during public incidents or emergencies.  Accurate and timely information is given out to the public on evacuation routes, shelter locations, financial assistance for damages, Commodity Points of Distribution (C-PODS) and more. (Yes, this is capitalized)

Vermont Voluntary Organizations Active in Disaster (VT VOAD) – VT VOAD is the forum in which organizations share knowledge and resources throughout the disaster cycle - preparation, response and recovery - to help disaster survivors and their communities. 

Vermont’s Long Term Recovery Committees – This collaboration of non-profit, faith based, local, state and national organizations works together to share information and resources that can help address the needs of individuals and families affected by a disaster.  The Long Term Recovery Plan uses Vermont 211 as the entry point for Vermonters to call for assistance.

Vermont Medical Society – VT Medical Society has introduced an initiative that calls on doctors to assess their patients’ heating, food, transportation and other basic needs.  Patients that express a need may be referred to Vermont 211 for help finding the services that can best meet their needs. 

Working Bridges – Built on the Bridges out of Poverty curriculum, this anti-poverty training initiative is designed to motivate employers to create management strategies that better meet the needs of an economically diverse workforce, while reducing such costly negatives as high turnover rates, excessive absenteeism and low employee morale.  The Working Bridges Coordinator has been trained by Vermont 211 and uses the 211 database to match employees’ needs with resources.  The employees of participating employers can meet with the Working Bridges Coordinator at their place of employment rather than take time off from work to get to human service agencies.

Youth Suicide Prevention Coalition – The Director of Vermont 211 is a member of this statewide coalition, which exists to address the broad issues related to youth suicide in an effort to reduce suicide and suicidal behaviors through public information/education and professional training.  The Coalition is led by the Center for Health and Learning, administrator of the UMatter Youth Suicide Prevention Program.  U Matter Suicide Prevention

The Vermont Center for Crime Victim Services – The Center was the lead agency in establishing a Human Trafficking Task Force, which is charged with identifying needs and gaps in services; developing a public awareness campaign; overseeing service coordination; and developing a statewide protocol. The Director of Vermont 211 serves on this Task Force. All Vermont 211 staff members attended a training on how to identify a victim of Human Trafficking.  A Vermont 211 call could be for a basic need, or involve a life in danger, or a victim of human trafficking. Click to learn more.  



Additional information